Wednesday, January 7, 2015

MLGW Policy A Cold Reality

MLGW customer faces cutoff amid cold snap - WMC Action News 5 - Memphis, Tennessee

This MLGW customer contacted us out of desperation.  Extremely low temperatures had her worried since the utility cut her gas due to an overdue bill.  She thought, like many in our newsroom, that MLGW would not cut service with impending wintry weather.  Actually, it's a day-to-day determination based on wind chill on those days.  I think this story was a good opportunity to explain the policy.  Fortunately, many viewers contacted me about helping this customer pay her bill.

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